Participant Feedback & Complaints
Feedback & Complaints
If you’re looking for an NDIS feedback and complaints process in Melbourne, Aligned Assist provides a simple and confidential way to share compliments, feedback or raise concerns. We value your feedback and are committed to providing safe, respectful and high-quality NDIS support.
Call Us
Speak with our team if you’d prefer to discuss your feedback or complaint by phone.
Send your feedback, compliment or complaint directly to our team.
Use the form to share feedback, raise a concern or submit a complaint.
Refer a Participant
For support coordinators, healthcare professionals and referral partners.
Keep in touch
Submit Your Feedback
What Happens Next?
Once you submit your feedback or complaint, our team will review the information provided and acknowledge your submission as soon as possible. We are committed to handling every matter fairly, respectfully and confidentially while keeping you informed throughout the process where appropriate.
Our commitment to you:
- We will carefully review your feedback or complaint.
- We will treat your information with respect and confidentiality.
- We may contact you if we need additional information.
- We will work towards a fair and timely resolution.
- Your feedback helps us continually improve the quality of our NDIS support services.
Feedback & Complaints at Aligned Assist Melbourne
At Aligned Assist, we believe that every participant, family member, support coordinator and community partner should feel comfortable sharing feedback, raising concerns or making a complaint. Open communication helps us maintain high-quality, person-centred NDIS services while continually improving the support we provide across Melbourne.
If you have feedback about your experience with our team, we’d love to hear from you. Positive feedback helps us recognise what’s working well, while constructive feedback allows us to identify opportunities for improvement. If you wish to make a complaint, we are committed to handling your concerns fairly, respectfully and confidentially, with the aim of reaching a timely and appropriate resolution.
As a trusted NDIS provider in Melbourne, we understand that participants deserve to feel heard, respected and supported throughout their journey. Every piece of feedback received is carefully reviewed, and where appropriate, we work closely with the people involved to understand the issue, communicate openly and resolve concerns in a professional manner.
Whether you’re an NDIS participant, family member, carer, support coordinator, healthcare professional or referral partner, you can use this page to submit feedback or lodge a complaint regarding any of our disability support services. If your enquiry relates to an existing service, including Positive Behaviour Support, Supported Independent Living (SIL), Daily Personal Activities, Travel & Transport, Household Tasks or Community Nursing, our team will ensure it is directed to the appropriate person for review.
We are committed to maintaining a transparent and responsive NDIS feedback and complaints process in Melbourne, ensuring every submission is treated with care, professionalism and respect. Your feedback plays an important role in helping us improve the quality of our services and deliver better outcomes for participants across Melbourne and surrounding communities.