Effective Date: 26 July 2026
Aligned Assist (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website, contact us or engage with our disability support services.
As a registered NDIS provider, we recognise the importance of maintaining the privacy, dignity and confidentiality of every participant, their families, carers and representatives. We manage personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other applicable Australian laws.
By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy.
Who We Are
Aligned Assist is a registered NDIS provider delivering person-centred disability support services throughout Melbourne. We are committed to providing safe, respectful and high-quality support while ensuring that your personal information is collected, used and protected appropriately.
Information We Collect
We only collect personal information that is reasonably necessary to provide our services, respond to enquiries, comply with legal obligations and improve your experience with Aligned Assist.
Personal Information
The personal information we may collect includes, but is not limited to:
- Full name
- Email address
- Phone number
- Residential or postal address
- Date of birth
- Emergency contact details
- NDIS participant information
- Service preferences and support requirements
- Information provided through referral or enquiry forms
- Any other information you voluntarily provide when contacting us
Sensitive Information
Where required to deliver appropriate disability support services, we may collect sensitive information, including:
- Health and medical information
- Disability-related information
- Functional assessments
- Support plans and goals
- Risk assessments
- Information relating to carers, guardians or authorised representatives
We only collect sensitive information with your consent or where authorised or required by Australian law.
Website Usage Information
When you visit our website, we may automatically collect certain technical information, including:
- IP address
- Browser type and version
- Operating system
- Device information
- Pages visited
- Date and time of your visit
- Time spent on individual pages
- Referring website or search engine
- Diagnostic and performance information
This information helps us understand how visitors use our website and enables us to improve its performance, security and user experience.
Cookies
Our website uses cookies and similar technologies to improve functionality, remember your preferences, analyse website traffic and enhance your browsing experience.
Cookies are small files stored on your device that help websites recognise returning visitors and improve website performance.
The cookies we may use include:
- Essential Cookies – Required for the operation and security of our website.
- Preference Cookies – Remember your settings and preferences.
- Analytics Cookies – Help us understand website usage and improve our services.
- Security Cookies – Assist in detecting and preventing fraudulent or malicious activity.
You can choose to disable cookies through your browser settings. However, some features of our website may not function correctly if cookies are disabled.
How We Collect Your Information
We collect personal information directly from you whenever possible. Information may be collected when you:
- Complete an enquiry or contact form
- Submit a referral
- Call or email our team
- Meet with us in person
- Request information about our services
- Commence or receive disability support services
- Provide documentation relating to your NDIS plan or support requirements
- Interact with our website
In some circumstances, we may also collect information from authorised representatives, family members, guardians, healthcare professionals, support coordinators, government agencies or other organisations where you have provided consent or where authorised by law.
How We Use Your Information
We use the information we collect to:
- Provide and deliver our disability support services.
- Respond to enquiries and service requests.
- Develop personalised support plans.
- Communicate with participants, families and authorised representatives.
- Manage referrals and service delivery.
- Meet our legal, regulatory and contractual obligations.
- Improve our website, services and participant experience.
- Maintain the safety and security of our systems.
- Respond to feedback, complaints or requests.
Disclosure of Personal Information
We respect your privacy and will only disclose your personal information where it is necessary to provide our services, where you have given your consent, or where disclosure is authorised or required by law.
Your personal information may be shared with:
- Your authorised representative, guardian or nominee.
- Family members or carers where appropriate and with your consent.
- NDIS and the National Disability Insurance Agency (NDIA), where required.
- Support coordinators, plan managers or allied health professionals involved in your care.
- Medical practitioners or healthcare providers where necessary to support your health and wellbeing.
- Government agencies or regulatory bodies where required by law.
- Professional advisers, auditors or legal representatives.
- Third-party service providers who assist us in operating our business or website.
We do not sell, rent or trade your personal information to third parties for marketing purposes.
Service Providers
We may engage trusted third-party service providers to support the delivery and operation of our services. These providers may assist with:
- Website hosting and maintenance
- Email and communication services
- Cloud storage and secure data management
- IT support and cybersecurity
- Website analytics and performance monitoring
- Appointment scheduling and business administration
Where third-party providers have access to personal information, they are only permitted to use that information for the purpose of providing services on our behalf and are required to maintain appropriate privacy and security standards.
Data Storage and Security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification and disclosure.
Measures we may use include:
- Secure cloud-based storage systems.
- Password-protected devices and accounts.
- Encryption where appropriate.
- Access controls to restrict information to authorised personnel.
- Regular software updates and security monitoring.
- Secure disposal of information that is no longer required.
While we take reasonable precautions to safeguard personal information, no method of electronic transmission or storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted over the internet.
Data Retention
We retain personal information only for as long as it is reasonably necessary to fulfil the purposes outlined in this Privacy Policy, provide our services, comply with legal obligations and resolve disputes.
When personal information is no longer required, we take reasonable steps to securely destroy or permanently de-identify that information in accordance with applicable legal and regulatory requirements.
Cross-Border Disclosure
Some of the technology providers or cloud-based services we use may store or process information on servers located outside Australia.
Where this occurs, we take reasonable steps to ensure that appropriate safeguards are in place and that personal information continues to receive a level of protection consistent with the Australian Privacy Principles.
Website Analytics
We may use website analytics services, including Google Analytics, to better understand how visitors use our website and to improve its performance and user experience.
Analytics services may collect information such as:
- Pages visited
- Time spent on the website
- Device type
- Browser information
- Approximate geographic location
- Referral source
This information is generally aggregated and does not identify individual users.
You can manage or disable cookies through your browser settings if you do not wish to participate in analytics tracking.
Marketing Communications
If you choose to subscribe to updates or provide your contact details, we may occasionally send information about our services, news or important updates.
You may opt out of receiving marketing communications at any time by following the unsubscribe instructions included in our emails or by contacting us directly.
We will not send unsolicited marketing communications where prohibited by law.
Third-Party Websites
Our website may contain links to third-party websites for your convenience or additional information.
These websites operate independently of Aligned Assist and have their own privacy practices. We are not responsible for the content, security or privacy policies of third-party websites and encourage you to review their privacy policies before providing any personal information.
Your Privacy Rights
You have the right to access and manage the personal information we hold about you, subject to any legal exceptions under Australian law.
You may request to:
- Access the personal information we hold about you.
- Correct information that is inaccurate, incomplete or out of date.
- Update your personal details.
- Withdraw your consent where our processing is based on your consent (where applicable).
- Make a complaint about how your personal information has been handled.
To exercise any of these rights, please contact us using the details provided at the end of this Privacy Policy.
Access to and Correction of Personal Information
We take reasonable steps to ensure that the personal information we collect and hold is accurate, complete and up to date.
If you believe that any information we hold about you is incorrect or incomplete, please contact us. We will take reasonable steps to correct the information as soon as practicable.
Requests for access to personal information will generally be responded to within a reasonable timeframe. In some circumstances, access may be refused where permitted by law. If this occurs, we will explain the reasons for the refusal where appropriate.
Children’s Privacy
Aligned Assist provides disability support services to participants of all ages, including children and young people.
Where we collect personal information relating to a child, we do so with the consent of a parent, legal guardian or authorised representative where required by law. We are committed to protecting the privacy and wellbeing of children and managing their personal information with the highest level of care and confidentiality.
Complaints and Privacy Concerns
If you believe that we have breached your privacy or have concerns about the way we have handled your personal information, we encourage you to contact us first so that we can investigate and resolve the matter promptly.
We will acknowledge your complaint and aim to respond within a reasonable timeframe.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Office of the Australian Information Commissioner (OAIC)
Website: https://www.oaic.gov.au
Phone: 1300 363 992
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, technology or business practices.
Any updates will be published on this page and will become effective from the date they are posted. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.
Contact Us
If you have any questions, requests or concerns regarding this Privacy Policy or the way we manage your personal information, please contact us:
Aligned Assist
Email: info@alignedassist.com.au
Phone: 1300 227 248
Website: https://alignedassist.com.au
If you require this Privacy Policy in an alternative format or need assistance understanding its contents, please contact our team and we will be happy to assist.
Last Updated: 22 July 2026